CVSan Frequently Asked Questions

CVSAN

ACI CVSan Frequently Asked Questions

Click the question or statement to reveal helpful answers and suggestions.

For FAQs our services and COVID-19, click here.

Will there be a CVSan Recycles Day Events this August?

ALL COMMUNITY EVENTS HAVE BEEN CANCELLED/POSTPONED UNTIL FURTHER NOTICE. For more information and alternate activities, please click here.

When did the new collection services start?

Alameda County Industries (ACI) started collection services for Single Family, Multi-Family and Commercial Customers in Castro Valley Sanitary District (CVSan) on May 1, 2019. 

CVSan Castro Valley Sanitary District (CVSan) issued its Request for Proposals (RFP) for a new Municipal Solid Waste Collection Agreement on September 8, 2017. On Tuesday, May 15th, Castro Valley Sanitary District (CVSan)’s Board of Directors voted 4-1 to award CVSan’s 10-year agreement for recycling, organics, and garbage collection and processing to Alameda County Industries (ACI).

For more information about the competitive bid process, please click here.

What/Where is Alameda County Industries (ACI)?

Alameda County Industries (ACI) has been providing garbage, recycling and organics collection services since 1997. We currently provide collection services for the cities of Alameda and San Leandro. Our main office is located at: 610 Aladdin Avenue, San Leandro, CA 94577

Did my collection containers change? 

 

–The new collection program will continue to be a 3-stream program: Single-stream recycling, organics, and garbage.

–If you currently have cart service, you will keep your existing carts.

 

 

–If you have bin service, new bins will be delivered prior to the start of service and the Waste Management bins will be removed.

 

 

–AlamedaCountyIndustries.com and CVSan have information posted regarding the new program.

–New information will be added to the websites as it is confirmed.

Can I get extra recycling and organics collection carts?

The single-family curbside collection program includes a blue Recyclables cart, a green Organics cart and a gray Garbage cart.

–Single-family residents can request an additional blue Recyclables cart at no extra cost.
–Additional blue Recyclables carts (more than 2) will incur a cost.
–Additional green Organics carts (more than 1) will incur a cost.

Click here for current Single Family Rates.

Did anything change with the new collection program?

CVSan Castro Valley Sanitary District (CVSan) issued its Request for Proposals (RFP) for a new Municipal Solid Waste Collection Agreement on September 9, 2017. On Tuesday, May 15, 2018, Castro Valley Sanitary District (CVSan)’s Board of Director voted 4-1 to award CVSan’s 10-year agreement for recycling, organics, and garbage collection and processing to Alameda County Industries (ACI).

The three-stream cart and bin collection program will continue without change.
–Garbage
–Recycling (Single stream)
–Organics (Yard trimmings, food scraps, food-soiled paper)

Click here for Single Family Service Guidelines

Household battery collection (single-family curbside collection includes household batteries in zipper-lock style bags placed on top of the blue recycling cart for collection)

Single-family used motor oil and oil filter curbside collection (in approved containers)

Are there any new features of the collection program?

The single-family curbside collection program will have these additional services:

Used cooking oil collection. Up to 3 gallons per resident per week in approved containers.

Textile collection. We will collect textiles (clothing, fabrics, household linens, etc.) placed at the curb in customer provided bags twice a year.

Is there still be a bulky item collection program?

Yes. Single-family customers can schedule the collection of up to 7 cubic yards of bulky materials once a year. Extra collections can be provided for a fee. Click here for more information.

Will I pay more?

New rates for the Castro Valley Sanitary District Collection program are posted here along with the maximum rates through June 30, 2024, and will reflect an approximate 14% increase in the first year, assuming a 2.9% cost of living adjustment.

For more information about the competitive bid process, please click here.

Will my driver stay the same?

ACI was required to offer employment, with wages and benefits maintained, to all Waste Management of Alameda County (WMAC) workers displaced by CVSan’s new agreement. However, the decision to transfer companies was up to the employee.

Where do the CVSan collected materials be go?

Garbage is transported directly from the collection routes in CVSan Davis Street Transfer Station in San Leandro. It is transferred to the Altamont Landfill by Waste Management.

Recyclables are transported directly from collection routes to the ACI Material Recovery Facility (MRF) in San Leandro. The recyclable materials are sorted and prepared for shipment by ACI to various processors. CVSan and ACI present annual tours for CVSan community members to learn more about where their recyclables go.

Organics are transported directly from the collection routes in CVSan to the  ACI transfer facility in San Leandro. The organic materials are then transferred to Napa Recycling and Composting Facility at 820 Levitin Way, Napa, CA.

One or more of my carts did not get serviced?

Please leave cart/carts out at the curb. If your neighbors’ carts were all emptied or it’s after 6pm, then it’s likely we accidentally missed your cart. Contact us immediately and we will send a truck back around as soon as possible.

My collection container is damaged. Can I get a replacement?

Please contact us to arrange delivery of a new container.

I moved to the area. How do I start my service?

Welcome to the Castro Valley Sanitary District! A form is required to start/stop service.

How can I cancel service?

Service is mandatory in CVSan, but if you’re moving out, we are happy to close your account. Click here to fill out the form.

What can I do to make sure my carts are serviced each week? Is there a specific way I should set my carts out?

Our Residential Service Guide page lists a number of setout tips.

Make sure you know your collection day. Log in to your account or contact us to find out when we service your area.

On your collection day, be sure your carts are at the curb by 6am.

Leave the carts at the curb until we’ve emptied them. Our trucks can arrive at different times each week.

Place your carts facing the street with wheels against the curb (if possible).

Leave 3 feet between each cart.

Do not place carts too close to parked carts, fire hydrants, low-hanging branches, and other obstacles.

Do not overload your carts. The lid should close completely.

Do not wedge or compact materials into your carts.

If you have extra waste, please contact us to arrange for additional service.

Will ACI push/pull my carts out for service?

Yes. ACI offers on-premise (backyard or sideyard) service for a fee. The fee can be waived for a resident with a documented disability (a form is required). Contact us for details.

I have a question regarding my last invoice. Is there someone who can help me?

Absolutely. Please contact us at your convenience. We want you to understand how our invoicing works; and we want to correct any mistakes as quickly as possible.

What are the available garbage cart sizes?

Click here for garbage cart sizes/dimensions.

What do I do with an old mattress?

Mattresses are accepted at the CVSan’s April Recycles Day events.

You can also visit byebyemattress.com to search for recycling facilities and collection sites for your old mattresses.

If you cannot take advantage of the Bye Bye Mattress program, ACI offers an annual on-call bulky goods pick-up. Mattresses are accepted within the 7 cubic yard limit. To schedule a Bulky Item Pick-Up contact us.

I have extra cardboard that won’t fit in my recycling cart. What do I do?

The following applies to Single-Family and Multi-Family residents with blue cart service: When your blue recycling cart is full, flattened corrugated cardboard no larger that 4′ tall x 4′ wide may be placed beside the recycling cart for collection.

How do I recycle Used Motor Oil? Filters? Other auto fluids?

Single-family used motor oil and oil filter curbside collection (in approved containers) information can be found here.

How do I recycle batteries?

Because of the toxic chemicals that can leak from batteries that end up in a landfill, it is against the law to throw any battery (including household batteries) into the garbage.

Single-family and multi-family residents with blue recycling cart service may participate in CVSan’s curbside battery recycling program by placing used dry cell batteries (household batteries such as AAA, AA, B, C, D, 9V, and small “button” batteries) in a sealed clear plastic bag on top of your blue recycling cart on your service day. No automotive, lithium-ion or liquid batteries are accepted. Please tape terminals on 9-volt batteries. Click here for more information on residential hazardous waste disposal.

Commercial customers can drop off batteries at ACE Hardware located at 2569 Castro Valley Blvd. or CVSan’s April Recycles Day. Additionally, commercial businesses can participate in the Alameda County Household Hazardous Waste program to receive Small Business Hazardous Waste Disposal Services for batteries or other hazardous waste. Click here for more information on proper business hazardous waste disposal.

How do I safely dispose of Hazardous Waste?

Click here for more information on residential hazardous waste disposal.

Click here for a list of facilities that are open to residents of Alameda County. No appointments are needed for residents.

Multi-family property owners must make an appointment and follow specific guidelines available at www.StopWaste.org/hhw.

Every April and August , residents can drop off some types of Hazardous Waste at CVSan’s Recycles Day event. Click here for more information.

Where can I recycle electronics (e-waste)?

E-Waste options for Castro Valley Sanitary District (CVSan) residents:

Every April and August, residents can drop off e-waste at CVSan’s Recycles Day event.

Click here for a list of facilities that are open to residents of Alameda County. No appointments are needed for residents.

Multi-family property owners must make an appointment and follow specific guidelines available at www.StopWaste.org/hhw.

Contact information:

ACI Phone: 510-483-1400
ACI Website: www.AlamedaCountyIndustries.com
ACI Location: 610 Aladdin Avenue, San Leandro, CA 94577
CVSan Website: www.cvsan.org

 

 

Reduce, Refuse & Reuse, Before you Recycle!

Bulky Goods Pickup

Looking for general program information?

 

Taking on a home construction, demolition or landscaping project?