Setout Tips & Frequently Asked Questions
We’ve compiled the below list of frequently asked questions and answers.
Click on questions for answers. If you don’t see your question, please contact us.
For FAQs our services and COVID-19, click here.
My collection container is damaged. Can I get a replacement?
Please contact us to arrange delivery of a new container.
How do I start/stop my service?
Welcome to Alameda! Property owners/managers need to contact us to start or stop service. A form is required in order to start/stop service.
How often do ACI’s rates change?
Rates are subject to change at any time but adjustments most often occur on July 1 of each year. The rate review process is outlined in our Franchise Agreement with the City of Alameda.
I moved from a single-family home to a multi-family complex. What is different about garbage and recycling pick up?
The biggest difference you’ll notice is that you won’t have to push any containers to the curb for service. You’ll be sharing centrally-located collection containers with other residents. Here are some quick tips:
- Do not overload containers. Lids should close completely.
- Do not wedge or compact materials into your containers.
- If you have extra waste, please contact your property owner/manager to arrange for additional service.
- Breakdown boxes before adding to the recycling container.
- Make sure your car never blocks the containers.
What belongs in each of my collection carts/bins?
Proper sorting makes a difference! Garbage belongs in the gray, Recyclables in the blue, and Organics (food/yard waste) in the green. Visit our list of resources for details.
What size are the bins/dumpsters that ACI uses?
Click here for a list of sizes.
I have questions regarding my last invoice. Is there someone who can help me?
It’s important to us that our customers understand their invoices and correct any mistakes as soon as possible. Please contact us with your questions.
How do I dispose of electronic waste, motor oil/filters, paint, fluorescent bulbs, pesticides, expired medications, and other hazardous items?
Hazardous items do not belong in any of our carts or bins, please visit our Household Hazardous & E-Waste Program Info web page for info on proper disposal.
How do I dispose of large appliances and furniture?
If they are in good shape, consider donating to a local charity (like Salvation Army or Goodwill), selling it at a consignment shop, or listing on Craigslist or Freecycle.org. If your old stuff is in poor shape, see if the store you made your new purchase from will take it. You can also talk to your property owner or manager about contacting us to arrange a special pickup.
I cleaned out my closet and found lots of good clothing I no longer wear. What should I do with it all?
I’m doing some spring cleaning and have more garbage than usual. How do I get rid of it?
We can provide special pick ups at the owner/manager’s request. Please have them contact us to make arrangements.
I’m about to move/just finished moving. Where can I get/ get rid of boxes?
Please refer to our Move In and Move Out Guides:
I’m sick of all this junk mail! Is there a way to make it stop?
I’m looking for basic waste reduction and recycling information. Any good sites to visit?
Sure, try these:
How do I dispose of e-waste?
Please refer to our Household Hazardous & E-Waste Program Info web page.
I’m interested in teaching my child more about the environment. Any suggestions?
Review our Resource List for teachers.
Visit the Kid’s Club at the US Environmental Protection Agency.
Read eco-themed books to your child and discuss them afterwards. Click here for a suggested reading list.
I’d like to reward companies that go out of their way to do the right thing. Is there a way to find local green businesses?
Yes! Visit www.greenbusinessca.org.