Click the question or statement to reveal helpful answers and suggestions.
How do we start service?
We no longer need garbage service. How do we cancel?
How often do ACIís rates change?
Service is mandatory but if you're closing or moving, we're happy to stop service. Please contact us
for further assistance.
Rates are subject to change at any time but adjustments most often occur on July 1 of each year. The rate review process is outlined in our Franchise Agreement with the City of Alameda.
If I'm already recycling and composting all I can, what can I do to keep my bill down?
We'd like to start a new waste prevention and/or recycling program but lack the funds for necessary equipment and training. What should we do?
What should I do if not all of our garbage, recycling or organic material was picked up on our last service day.
Look into ways to reduce your waste. Invest in as many reusable products as make sense. For ideas, visit www.UseReusables.com
, and our Publications & Resources
page. You can also contact us to arrange for a free waste assessment. We'll
schedule a visit to your business and take a look at the waste generated. Our representative will try to find ways for you to reduce,
reuse, recycle and compost everything possible.
What belongs in each of my collection containers?
If you need an extra pickup, would like to increase your service level, or need to report a missed pickup, please contact us
immediately. If you were missed, we'll send a driver back around within one business day. To facilitate service, make sure your collection container(s) are not overloaded or blocked.
What should I do with unwanted medications, sharps (needles/lancets), leftover paint, old cleaning products, and other potentially hazardous items? What about old computer equipment and cell phones?
Garbage belongs in the gray, recyclables in the blue and organics (food/yard waste) in the green. Refer to our resources list
My business has a one-time surplus of food. I'd hate for it to go to waste-- any suggestions?
We've been going out of our way to do the right thing and would like people to know it. Is there a way for us to gain recognition as a "green" business?
I'm sick of junk mail! Is there a way to make it stop?
What size are the bins/dumpsters that ACI uses?
Hazardous items like these are not permitted in any of our collection containers. Businesses are required to arrange for proper collection and disposal of hazardous items including but not limited to the following:
- Pool chemicals
- Photo chemicals
- Toxic cleaning products
- Mercury-containing items (thermometers & fluorescent lamps for example)
- Cell phones
- Motor Oil
You may be eligible to take many hazardous items to Alameda County's local collection facility. Visit StopWaste.org
to find out about
the County's business disposal services.
For free e-waste collection events and locations, go to the CalRecycle
website and search their database.
What are the cart measurements?
Sizes vary but all bins are approximately 81" long. Additional approximate measurements are as follows:
- 1-yard bins are 3'3" high and 2'11" wide
- 2-yard bins are 4' high and 3'3" wide
- 3-yard bins are 4'9" high and 3'9" wide
- 4-yard bins are 5' high and 5' wide
- 6-yard bins are 5'3" high and 5'7" wide
- 8-yard bins are 7'2" high and 6'1" wide
Debris boxes are all approximately 8' wide
- 10-yard boxes are 3' high and 14.5' long
- 15-yard boxes are 4.5' high and 12' long
- 22-yard boxes are 5' high and 14.5' long
- 30-yard boxes are 6' high and 18' long
- 40-yard boxes are 7.5' high and 22' long
The 96-gallon is approximately 46" high x 28" wide x 34" deep. The 64-gallon is approximately 43" x 26" x 30". The 32-gallon is
about 39" x 19" x 23". The 20-gallon is shorter than the 32 with approximately the same size footprint.
Still need help? Contact us
for assistance or visit our Publications & Resources